Support

We read every e-mail, and we answer as soon as we can.

Write to us

The quickest way is from the app: Me › Support and about › Email us. It adds your app version and phone, so we can help faster. Or write to us directly:

support@wakeboo.com

My alarm didn't ring

Most often a phone setting stops it: battery saving, notifications or, on some phones, autostart. In the app, Me › Alarm reliability checks them all and shows what to fix. If everything looks fine there, tap My alarm didn't ring on the same screen. It sends us that alarm's technical record, so we can see what happened.

Questions

How do missions work?

The alarm keeps ringing until you finish its mission: sums, memory cards, a sentence to type, shakes, steps, squats, a barcode, a photo or an object to find. You pick it when you set the alarm and can try it there first.

What if camera or motion access is off?

The alarm never gets stuck. Without the camera, camera missions become Math · Medium · 3 questions; without motion access, Steps becomes Shake · 30 times. The screen shows how to turn access back on, and the morning still counts toward your streak.

What is the emergency stop?

Barcode / QR and Photo match need your code or spot nearby. When they aren't, the emergency stop ends the alarm once a week; it renews on Monday. That morning doesn't count toward your streak. Once it's used, hard math stops the alarm instead.

How do I cancel Premium?

Subscriptions are managed by the store you bought from. On iPhone: Settings › your name › Subscriptions › Wakeboo. On Android: Google Play › your profile › Payments and subscriptions › Subscriptions › Wakeboo. Deleting the app doesn't cancel it.

Can I get a refund?

Apple and Google handle payments and refunds. Ask Apple at reportaproblem.apple.com, or see Google Play's refund help.

How do I delete my account?

In the app: Me › Account › Delete account and data. No app? See Delete account.

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